Uh-oh. Friday afternoon came, and you realized- too late- an important piece of information that should have been included in a report that your boss is giving today. Wow- what to
do? Well, first, take a deep breath. And read on- this is just a terrific, look-you-straight-in-the-eye set of guidelines if you've...screwed up by Eve Tahmincioglu, who writes a weekly career column for MSNBC.com.
If the captain of the Titanic had not gone down with the ship, would he have blamed the iceberg for the disaster?
Probably not, because it would have been considered "dishonorable" for a longtime veteran of the
sea like Capt. Edward John Smith to throw off the blame, says Carol Tavris,
a social psychologist and co-author of "Mistakes Were Made (But Not by
Me): Why We Justify Foolish Beliefs, Bad Decisions, and Hurtful Acts."
But
today, she adds, accepting responsibility for our mistakes has become
passé in politics, finance and the workplace in general.
Just look at the financial sector's collapse: too few have lined up to take the fall for Wall Street's fall.
Richard
Fuld, a veteran of 158-year-old Lehman Bros., was CEO when the company
collapsed in spectacular fashion in September 2008. He testified before
Congress recently and blamed the implosion on everything from short
selling to the government. He maintained that his decisions and actions
as the leader of the firm "were both prudent and appropriate."
So what does a high-ranking CEO, or even a rank-and-file employee gain by admitting a mistake and taking the blame? Depends.
Should you fess up or deny?
On
the surface, it seems Fuld has little to lose, since he is walking away
with nearly $500 million in compensation earned during his tenure at
the company.
That said, there could be a hidden cost to admitting any error.
"What
do we think of CEOs hiding from responsibility?" asks Angie Morgan,
co-author of "Leading From the Front: No-Excuse Leadership Tactics for
Women."
"Their personal integrity has gone away," she said. "Respect is the ultimate reward you can get as a leader."
In general, does it help or hinder a career to admit mistakes and take the blame? Should you fess up -- or deny, deny, deny?
There is no easy answer to these questions, experts say. It all depends on a number of factors:
· The gravity of the mistake you made.
· How you approach fixing or resolving the mistake.
· And most importantly, how understanding your managers are when it comes to screw-ups.
When Morgan was an officer in the Marine Corps deployed in Australia, she made some mistakes.
On
one occasion, she sent two Marines under her command into the Outback
without radios or any communications tools. When they didn't return
that evening, she realized their lives could be on the line.
She immediately told her commanding officer her mistake.
"He
then relayed the news via radio to units in the Outback, trying to
locate the last unit that came in contact with my Marines. He utilized
his communication channels to get a sense of where they were last seen,
which allowed him to send out Humvees in those areas to try and locate
them," she recalls. "His actions were immediate."
After the
Marines were found, she adds, she and her commanding officer "discussed
my role in the situation and what I should have done to ensure that the
situation never had occurred in the first place."
Morgan learned a valuable lesson.
"When you acknowledge mistakes, you can start looking for solutions," Morgan says.
Lin Grensing-Pophal, an HR management expert, recalls one of her past employees who made a big blunder.
The
employee, a copywriter, worked on a major direct-mail initiative for
Grensing-Pophal that involved more than 250,000 mailers to promote a
bankruptcy book to lawyers.
"I was sitting in my office one day
when she came in with a copy of the brochure and announced: 'I've made
a very big mistake.' She then proceeded to tell me that instead of
listing the book price as $265.00 it was printed as $26.50."
But
the employee already had an action plan. "She had looked into a couple
of alternatives for correcting the error. We could reprint at a cost of
X, or she had found a service that would affix stickers over the price
to correct at a cost of X. She offered to have the cost of correcting
the error taken out of her salary," she explains, adding that the
company did not dock her pay.
Three things that impressed Grensing-Pophal:
· "She immediately came to me to admit her mistake."
·
"In reality, this mistake was owned by several people. She was the
copywriter, but the proofing process we had in place involved the
product manager as well as a proofreader. She didn't even bring them
into the picture -- she took full responsibility."
· "She came in with a solution in hand. She didn't just dump the problem on me."
Grensing-Pophal says that ever since, she's tried to use this same approach whenever she, herself, makes a mistake,and sees such times not as opportunities to criticize or place blame, but truly, to learn and improve."
Learning from a mistake
That's
something children are supposedly taught from a young age -- how it's
important to learn from your mistakes. But too many times, rather than hearing what they should do, children see a very different story when it comes to the adults in their lives screwing up, says
"Mistakes" author Tavris. The message that becomes apparent to children is that making mistakes translates to stupidity or incompetence.
That
is the wrong approach, she says. "People who are able to admit mistakes
don't see those mistakes as a reflection on their own character and
ability," she says.
The ability to admit a mistake may also
depend on your own conscience, adds Paul Facella, CEO of consulting
firm Inside Management.
"I think it depends on your own
tolerance. If you can live with yourself and sleep at night knowing you
made a mistake, more power to you," he says. "I would be waiting every
day with bated breath wondering when the ax was going to fall."
Facella,
who is also the author of "Everything I Know About Business I Learned
at McDonald's," says he was lucky enough to work in an environment as
an executive at the fast-food chain that made employees "comfortable"
about admitting mistakes.
"In most situations, if people are
honest and explain what they did, and it had no true malicious intent,
then most organizations will acquiesce and like that," he says.
It's
all about weighing the consequences. "You can't be stupid about this,"
he advises. "If it was an honest mistake and your appetite for holding
something like that back is not strong, I would go with your gut, pick
a time and place, and explain it to your managers."
Legal implications
Part
of the issue today when it comes to accepting blame, he continues, is
the legal implication of doing so, which could mean everything from a
loss of bonuses or even jail time.
Tavris believes the fear that you'll be fired or derail your whole career for telling the truth, however, is overblown.
"If
you are a good employee, hard-working and care about the quality of
your work, and make a rare mistake, then I think admitting it is the
best thing to do," she says, so long as you offer corrective measures
when you disclose the fumble.
And accepting blame may actually help your career.
"People
like working for someone they can trust," Simons says. "And if you have
an employee who tells you they screwed up, then you know you can trust
them."
There's a payoff on both sides, he says. But, he
stresses, "It's naïve to say telling the truth will always serve you
well. You have to be able to read if those around you, and the company
you work for, are worthy of the truth."
And if there's a young person looking to you for lessons on how to handle mistakes, you'll find that you become worthy of the influence you have, and really, mean what you say. Welcome to a new- honest- week!
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